Slimpal Products Return Policy
At Slimpal, we take immense pride in our innovative health and wellness products, and we strive to ensure your utmost satisfaction with every purchase. To uphold this commitment, we have implemented a hassle-free return policy designed to address any concerns you may have with our Smart Body Tape Measure, Smart Weight Scale, or any associated software.
Standard Return Policy:
1. 30-Day Satisfaction Guarantee: If within 30 days of receipt, you encounter any defects or malfunctions with our products, including issues related to calibration or connectivity with our mobile app, please get in touch with our Customer Support Team email support@health-vast.com. We will walk you through troubleshooting steps and, if needed, initiate a replacement process without requiring you to return the original product.
2. Replacement Process: If a replacement is deemed necessary, we will promptly dispatch a new unit to your address at no additional cost. You are not required to send back the faulty product unless otherwise requested by our support team with shipment fee covered.
3. Contact Us First: Before returning any items, kindly contact our Customer Support for guidance. They will assess your situation and determine the best course of action, which may include remote assistance, firmware/software updates, or sending a replacement.
4. Exceptions: This "no return" policy for replacements does not cover intentional damage, misuse, or normal wear and tear. Should your product fall under these categories, standard warranty terms will apply.
Return Procedure:
1. Notify Us: Reach out to our Customer Service on bottom right of your screen or email support@health-vast.com, detailing the nature of the issue along with your order number.
2. Verification & Resolution: Our representatives will verify your concern and provide step-by-step instructions on how to proceed. If a replacement is needed, we will arrange for its shipment after confirmation.
Note: This policy applies exclusively to purchases made directly from Slimpal. For purchases made through authorized retailers or third-party sellers, please refer to their respective return policies.
We believe in standing behind our products and services, and we are always here to help you achieve your health goals with Slimpal. Thank you for choosing us as your partner in wellness, and we hope to exceed your expectations with our high-quality products and exceptional customer care.
Standard Return Policy:
1. 30-Day Satisfaction Guarantee: If within 30 days of receipt, you encounter any defects or malfunctions with our products, including issues related to calibration or connectivity with our mobile app, please get in touch with our Customer Support Team email support@health-vast.com. We will walk you through troubleshooting steps and, if needed, initiate a replacement process without requiring you to return the original product.
2. Replacement Process: If a replacement is deemed necessary, we will promptly dispatch a new unit to your address at no additional cost. You are not required to send back the faulty product unless otherwise requested by our support team with shipment fee covered.
3. Contact Us First: Before returning any items, kindly contact our Customer Support for guidance. They will assess your situation and determine the best course of action, which may include remote assistance, firmware/software updates, or sending a replacement.
4. Exceptions: This "no return" policy for replacements does not cover intentional damage, misuse, or normal wear and tear. Should your product fall under these categories, standard warranty terms will apply.
Return Procedure:
1. Notify Us: Reach out to our Customer Service on bottom right of your screen or email support@health-vast.com, detailing the nature of the issue along with your order number.
2. Verification & Resolution: Our representatives will verify your concern and provide step-by-step instructions on how to proceed. If a replacement is needed, we will arrange for its shipment after confirmation.
Note: This policy applies exclusively to purchases made directly from Slimpal. For purchases made through authorized retailers or third-party sellers, please refer to their respective return policies.
We believe in standing behind our products and services, and we are always here to help you achieve your health goals with Slimpal. Thank you for choosing us as your partner in wellness, and we hope to exceed your expectations with our high-quality products and exceptional customer care.